Un-Masked AI – AI for Operations Leaders Course
Free AI/ML course for Operations in Business
Created by Benjamin Gorman & Jeff Werner
AI for Operations Leaders Trailer
Lesson 1: What is AI and Why It Matters for Operations
What is AI and Why It Matters for Operations
Winning Operations with AI (Lecture)
AI Challenges in Driving Effectiveness (Lecture)
Lesson 2: AI Technologies Overview
AI Technologies Overview
Un-Masked AI
Understanding Core AI Technologies
About Benjamin Gorman
Cloud Infrastructure & AI Platform Engineering I am a high-impact technical leader with 15+ years of experience driving 0-to-1 infrastructure scaling and building high-performing engineering teams within complex, distributed environments. My career is defined by an ability to translate ambiguous strategic bottlenecks into high-velocity operational outcomes, having successfully driven technical execution that captured $14M+ in operational scaling efficiency and $18M in savings via applied AI integrations.
As a strategic partner to executive leadership, I specialize in balancing global resource capacity with engineering velocity—stripping away process bloat through data-driven risk management, automated workflows, and a relentless focus on high-availability architecture.
Strategic Leadership & Global Execution My professional portfolio is anchored in leading large-scale distributed systems programs that scale infrastructure and drive revenue:
High-Throughput Network Upgrades: Orchestrated a strategic network modernization for a $1B market cap blockchain (Vaulta), managing complex consensus hard forks while ensuring 100% liquidity continuity and zero-downtime across global exchanges.
Enterprise AI & Automation: Architected the requirements and integration pipelines for applied ML and Conversational AI platforms, delivering $18M in operational efficiency by reducing service desk volumes by 83%.
High-Scale API Architecture: Established API frameworks and predictive analytics to support enterprise infrastructure for 160M+ users in highly regulated environments (Federal Reserve, DHS).
Vision Behind Un-Masked AI
Co-created and launched a 0-to-1 applied AI/ML curriculum designed to help operations leaders move past hype and execute practical, low-friction AI integration. Partnering with executive leadership (Jeff Werner) on the strategic framework, I architected the end-to-end production pipeline.
To execute this, I utilized advanced prompt engineering and a multi-modal GenAI tech stack—including Google AI Studio, Gemini, Claude, NotebookLM, ElevenLabs, and Veo—to rapidly generate, synthesize, and scale the course material.
Technical & Operational Highlights:
Applied AI Chatbot Architecture: Designed and built a functional AI Ethics & Legal Chatbot to demonstrate real-time LLM compliance safeguards for enterprise deployment.
Operational Dashboards: Developed hands-on Airtable walkthroughs, teaching leaders how to build relational databases for AI trend tracking and ROI assessment.
0-to-1 Integration Roadmaps: Created lightweight, scalable 12-month readiness frameworks to help non-technical executives identify bottlenecks and deploy AI tooling with minimal friction.
Technical Credentials include:
AI & Cloud Infrastructure: AWS Certified Cloud Practitioner, Azure AI Fundamentals, NVIDIA AI Infrastructure and Operations Fundamentals.
Execution & Delivery: PMP, CSM, CSPO.
Security & Compliance: Proven history of architecting zero-downtime cutovers and maintaining NIST 800-53 / high-level cybersecurity requirements for the Federal Reserve and DHS.
Lesson 3: AI in the Corporate Landscape using Airtable
AI in the Corporate Landscape
Current AI Trends in Corporate Adoption (Lecture)
Airtable Walkthrough: AI Trends Dashboard
AI Use Cases for Operations Executives (Lecture)
Lesson 4: Assessing Organizational Readiness in AI
Assessing Organizational Readiness in AI
12-Month AI Readiness Roadmap (Lecture)
Walkthrough: AI Readiness Assessment Survey
Lesson 5: AI Ethical and Practical Considerations
AI Ethical and Practical Considerations
Ethical Dilemmas in AI Deployment (Lecture)
Walkthrough: AI Ethics and Legal Chatbot
Navigating AI Laws and Risks (Lecture)
Lesson 6: Building an AI Mindset
Building an AI Mindset
Building an AI Mindset for Operations (Lecture)